Specify Correct Order Type
Customer Order Types
Best Inc. system supports below customer order types, which can be specified in your order creation request:
- Standard. Normal sales order with standard procedure in Best Inc. warehouse.
- FBA. For your FBA product inbound shipments to Amazon’s warehouse.
- Disposal. The purpose of the order is to dispose the items in the order.
- VAS. An acronym for Value Added Service. Using this value to indicate certain orders with additional documents required for fulfillment. This will ensure that our operations team will include all order documents with the order before it is handed over to the carrier for delivery.
When the VAS is specified, a list of required documents must be submitted with the order creation request. VAS orders can be uploaded on our portal using the order template, or through our Order Creation API.
Order Type VS Billing Type & Carrier Information
Available Carrier Billing Types and Carrier related information are various by different Customer Order Types, refer to below matrix for typical scenarios:
| Package Type | Scenario | Customer Order Type | Carrier Billing Type | Service Level |
| Parcel | Standard order to generate shipping label by different parties’ carrier account | Standard | Owner Sender Receiver ThirdParty | Ground ThreeDay SecondDay NextDay |
| Parcel | Standard order with your own shipping label attached | Standard | ThirdParty | ShipDoc |
| Parcel | FBA order with parcel shipment | FBA | Owner Sender Receiver ThirdParty | Ground ThreeDay SecondDay NextDay |
| Parcel | FBA parcel order with your own shipping label attached | FBA | ThirdParty | ShipDoc |
| Freight | Standard order to generate shipping label by different parties’ carrier account | Standard | Owner Sender Receiver ThirdParty | LTL |
| Freight | FBA order with freight shipment | FBA | Owner Sender Receiver ThirdParty | LTL |
| Parcel & Freight | Order requires additional documents for fulfillment | VAS | Owner Sender Receiver ThirdParty | Ground ThreeDay SecondDay NextDay LTL |
| Parcel & Freight | Orders can’t determine parcel or freight before packing | Standard FBA VAS | Owner Sender Receiver ThirdParty | Routing |
| Parcel & Freight | Pick-up order | Standard | Receiver | WillCall |
| Parcel & Freight | Disposal order | Disposal | Owner Sender Receiver ThirdParty | Disposal |
- Please note: Refer to Carrier & Service page for the carrier information requirement based on arranged Carrier Billing Type and Service Level on different scenario.