Information About International Orders

Best Inc. supports shipping your products to other countries other than United States. Just provide the correct shipping address and the correct two-digit ISO country code when creating international order.
Refer to https://countrycode.org/ for the country code list.

Additional Requirement

When creating an international order, make sure the following information will be provided properly:

• CurrencyCode. The 3 characters currency code to indicate the currency of your order amount and item price. We will apply default value “USD” if it is not provided.
• Price. The unit price of the item. If any discount or shipping charge applied in this order, please applied them into this field accordingly to make sure the subtotal of Price * Quantity for all items matches with the final order amount. Important! if you are selling kits internationally, please make sure to identify the price for all Component items to avoid order creation error.
• Country of Origin. The 2 characters ISO country code of the originally produced country for the item. If it is not provided in the order request, we will try to pick the value in the item database. If the value is not available from either order request or item master data, the order creation will receive error.
• Hs Code. The International tariff code of the item. Some carriers (such as Landmark) requires this value, but some carriers (such as UPS) doesn’t. If this value was not provided in the order request, our system will check if the value is available from item master data. If the value is not available from either order or item master data, the order creation will receive error.
• Tariff Payment Party. Indicate who will be responsible to pay the duty & tax, below values as expected:
  • Sender. Default value if value is not provided.
  • Receiver or ThirdParty When value is Receiver or ThirdParty, the payer’s carrier account number and zip code are required to be provided in field CarrierAccountNumber and CarrierAccountZip.
• Export Reason. Indicate the reason of exporting the products in the order, below values are expected:
  • Sale. Default value if value is not provided.
  • Gift
  • Sample
  • Return
  • Repair
• Delivery Incoterms. Indicate the inco terms of the customs clearance, below values are expected:
  • DDP. Delivered Duty Paid. Default value if value is not provided.
  • DDU. Delivered Duty Unpaid.

• IOSS number. From July 1, 2021, the Import One-Stop Shop (IOSS) is required for shipping goods with a value of less than €150 to EU (European Union) countries. Please provide your IOSS number to your Best team account manager for one-time setup. Our system will send this information along with package to our shipping carriers. Please visit the following for more information about IOSS: https://ec.europa.eu/taxation_customs/business/vat/ioss_en

Commercial Invoice

There are 2 options of the commercial invoice for your international order:

• Upload by yourself. If you have the commercial invoice generated by yourself or provided from some third-party partner, please just upload it into Best Inc. system, you are able to attach it with your order creation request together (only available by Order Creation API), or upload it after your order is created into Best Inc. System, make sure to choose the right document type “COMMERCIAL_INVOICE” when upload it.
• Generated by Best Inc. Best Inc. system can generate standard commercial invoice for your international orders, just contact your Best Inc. account manager regarding your choice before you sending your first international order.